StreamDent Case Study

Willow Dental in Fresno, California, owned by Dr. Shawn Anderson

Founded by Dr. Shawn Anderson, Willow Dental is a thriving dental practice with fifteen operatories, four GP’s and several specialists on staff.

As his practice grew, Dr. Anderson saw the need to streamline office procedures. His efforts at writing of a standard operating practice manual were time-consuming and cumbersome to use.

He began to search for a better system.

Common Problems in a Busy Dental Practice

1. Unique styles
   Since dentistry is an art, individual doctors have developed their own unique methods. They may use different procedures and have different requirements for their assistants. This can result in errors during procedures.
2. Training
   Training of new employees is challenging. It may be done by different people and may not be consistent. The result is newer employees who experience a high degree of stress and haphazard training can cause delays and errors in treatment.
3. Customer Service
   The patient often evaluates the quality of treatment on such things as timely care and confident, friendly assistants. They want to be treated with respect by highly professional workers. When procedures are delayed or when errors become apparent during a procedure, they become anxious.

Dr. Anderson needed a better way to streamline office procedures. He needed to find a way to meet the above challenges in his desire to provide his patients with the best possible customer service.

The StreamDent Solution

In 2013 Dr. Anderson discovered a program that dramatically changed the way Willow Dental operates. StreamDent is an online service that organizes every procedure, set-up and virtually every patient interaction from start to finish. It is a web-based paperless system based on scripts using best practices from across the dental industry. It ensures a consistent standard of care throughout the office.